At Novels Villa, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy explains how we collect, use, and safeguard your personal information when you visit our website and book a stay at our villa. By using our website and services, you consent to the practices described in this policy.
1. Information We Collect
We collect information that you provide to us when you:
- Book a Stay: When making a reservation, we collect your name, email address, phone number, payment details, and any special requests or preferences.
- Contact Us: If you reach out via email, phone, or our contact form, we may collect your contact information and any details you provide in your message.
- Use Our Website: We collect data related to your browsing behavior, such as IP address, device type, and pages visited. This is done to enhance your user experience and analyze site traffic.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Booking and Reservations: To process your booking, confirm your reservation, and communicate with you regarding your stay.
- Customer Service: To respond to your inquiries, requests, and provide assistance during your stay.
- Website Improvement: To enhance and personalize your experience on our website based on your preferences.
- Marketing and Promotions: With your consent, we may send promotional emails or newsletters about special offers, upcoming availability, and news related to Novels Villa. You can opt out of these communications at any time.
3. Sharing Your Information
We respect your privacy and do not sell, rent, or share your personal information with third parties, except in the following cases:
- Service Providers: We may share your information with trusted third-party service providers, such as payment processors and booking platforms, to complete your reservation and provide necessary services.
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations, regulations, or requests by law enforcement agencies.
4. Data Security
We take reasonable measures to protect your personal information from unauthorized access, alteration, or disclosure. These measures include secure servers, encryption, and access controls. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small files that are stored on your device and allow us to track your preferences, analyze site traffic, and deliver personalized content.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect certain features of our website.
6. Your Rights and Choices
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we have about you.
- Correction: You can update or correct your information if it is inaccurate.
- Deletion: You can request that we delete your personal information, subject to certain legal obligations.
- Opt-out: If you no longer wish to receive promotional emails or newsletters, you can opt out by clicking the “unsubscribe” link in any email or by contacting us directly.
7. Children’s Privacy
Our services are not intended for children and/or young adults under the age of 25. We do not knowingly collect personal information from children and/or young adults under 25. If we become aware that we have collected personal information from a child and/or young adult under 25, we will take steps to delete such information as soon as possible.
8. Third-Party Links
Our website may contain links to third-party websites for your convenience and reference. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. When we make changes, we will post the revised policy on this page with an updated revision date. We encourage you to review this policy periodically to stay informed about how we protect your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please feel free to contact us at:
Email: novelsvilla222@gmail.com
Phone: (404) 664-9440
Thank you for trusting Novels Villa with your personal information. We are dedicated to providing a safe and enjoyable experience for all our guests.